We want you to love and enjoy your new products. In most cases, you can return items to us for a full refund (see specific limitations below). If you provide us with notice of cancellation within 14 days of delivery of the product and return the product within 14 days of giving such notice (pursuant to the Notice of Right to Cancel below) or if a returned item is faulty, damaged or delivered in error and the product is returned within six months of delivery; the cost of delivering the product to you and any cost to ship the product back to us will be included in the refund (except for any supplementary delivery costs if you choose a delivery method which is more expensive than our standard delivery cost). If none of the above conditions apply, we will not cover the costs of shipping. All returns are subject to the following conditions.
This Jamberry Guarantee is in addition to and does not affect your statutory rights.
REFUNDS, RETURNS AND EXCHANGES
We will accept returns of items purchased from us through the Jamberry website or through the Personal Website of any Jamberry sales consultant. We will not accept returns of items which are not purchased from us, e.g. purchases from third party shopping portals such as eBay, Amazon, Etsy, etc. or purchases from the “on hand” inventory of a Jamberry Consultant, in which the customer paid the Consultant directly. You must provide proof of purchase for all returns and exchanges.
Apart from your first order purchased, we will not issue refunds for Jamberry Nail Wraps or other products that touch the fingernails when such products have been unsealed after delivery to you. For health protection and hygiene reasons, we must keep such items out of circulation.
You can use the notice of cancellation provided below if you wish to do so or you can give us notice in some other way (e.g. letter, email or telephone) as long as we receive a clear statement of your decision to cancel.
First Time Order Returns
If you are dissatisfied with the first order you purchase from Jamberry, you may return it for a full refund within 30 days of purchase, even if the product is not in its original packaging or in resalable condition.
Any product, other than your first order purchased or a damaged or faulty product, must be returned within 90 days with its original packaging and in an ‘as new’ condition undamaged and unused to be eligible for a full exchange or refund. Bundled items must be returned with all original components. Products in original packaging and in an ‘as new’ condition outside of the first 90 days will be eligible for an exchange up to one year from the purchase date. We do not accept return of products for refund or exchange outside of one year from their purchase date.
All refunds or exchanges will be at the price the Customer paid for the product, inclusive of any discounts. Products purchased as part of a “buy three get one free” or similar promotion will be given a pro-rated refund or exchange value (e.g. a wrap purchased as part of a buy three get one free promotion would be refunded at £11.25, as the prorated retail value of four wraps purchased for £45. That wrap could not be exchanged for a £15 lacquer). We do not give refunds for gift codes or discount codes; a product must have been purchased to be eligible for a refund. StyleBox exchanges will only be processed for other StyleBox wraps. If you return products for any reason other than damage to or a fault in the products and their value has reduced as a result of handling beyond what is necessary to establish the nature, characteristics and functioning of the products then you will be charged for that reduction in value and that charge will be deducted from your refund. Products which are damaged or faulty or not the correct product may be returned for a full refund or exchange within six months of delivery.
Returns of Electric Products
The Jamberry Mini-Heater, the TruShine LED Curing Lamp and the ColourCure UV/LED Curing Lamp have a six month limited warranty on materials and workmanship. Subject to your statutory rights, product failure after this limited warranty period will not be covered by Jamberry.
Product returns by Independent Consultants are subject to the terms of our Independent Consultant Agreement our Independent Consultant Policies and Procedures and any agreements or documents incorporated therein.
RETURNS AND EXCHANGES BY POST
If you cancel your contract within 14 days of delivery of the product to you and return the products within 14 days of the cancellation date, Jamberry will pay the cost of returning the product to us. For any product returned after that time, you are responsible for the return delivery costs. We recommend that you send your package with a carrier that can provide tracking and insurance for at least the value of the items being returned. Jamberry is not responsible for packages lost in transit without proof of tracking.
To return or exchange an order by post, please include a copy of your proof of purchase and use this address:
6006 SM WEERT, NL
NOTICE OF THE RIGHT TO CANCEL
Jamberry hereby gives you the following notice of cancellation rights:
1. You have the right to cancel this contract within a period of 14 days from the date of delivery of the products to you without giving any reason by providing a clear statement of your decision to cancel to Jamberry Nails UK LTD, unless your purchases are “cash and carry”, in which case your clear statement should be given to your Sales Consultant. (see above explanation under Sales Terms).
2. To meet the 14 day cancellation deadline, it is sufficient for you to send your cancellation notice to us before that cancellation period has expired.
3. You must send off the goods within 14 days of giving your notice of cancellation.
4. If you meet the above requirements we will refund you without undue delay and not later than 14 days from the day you return the products to us. We will refund you by the same means of payment that you used for your initial transaction and you will not incur any charges for that refund. We may withhold your refund until we have received the products back or you have supplied evidence of having sent back the products, whichever is the earliest.
Jamberry’s Fulfillment and Returns Address: Jamberry Nails UK, Ltd. HAVENWEG 16 6006 SM WEERT, NL
Jamberry’s Corporate Address DO NOT SEND RETURNS HERE: Jamberry Nails UK Ltd, Two Snowhill, Birmingham B4 6WR UK
Email Address and Phone number: firstname.lastname@example.org | UK Free call 0808 101 6101
Click HERE to download our returns form.